{"id":3623,"date":"2019-09-10T10:23:11","date_gmt":"2019-09-10T10:23:11","guid":{"rendered":"https:\/\/monitormate.cc\/?page_id=3623"},"modified":"2019-11-18T10:18:30","modified_gmt":"2019-11-18T10:18:30","slug":"support","status":"publish","type":"page","link":"https:\/\/monitormate.cc\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n\t<section class=\"section\" id=\"section_563972527\">\n\t\t<div class=\"bg section-bg fill bg-fill  bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row align-center\"  id=\"row-1982722179\">\n\n\n\t<div id=\"col-1994511291\" class=\"col medium-10 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<h1>Support<\/h1>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1994511291 > .col-inner {\n  margin: 0px 0px -40px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row align-center\"  id=\"row-1369561382\">\n\n\n\t<div id=\"col-181166106\" class=\"col medium-12 small-12 large-10\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"is-divider divider clearfix\" style=\"margin-top:3em;margin-bottom:3em;max-width:100%;background-color:rgb(9, 14, 29);\"><\/div>\n\n<div class=\"row row-collapse\"  id=\"row-1655461509\">\n\n\n\t<div id=\"col-203516239\" class=\"col medium-12 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  style=\"margin:0px 0px 30px 0px;\">\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img width=\"256\" height=\"256\" src=\"https:\/\/monitormate.cc\/wp-content\/uploads\/2019\/11\/manual.png\" class=\"attachment-medium size-medium\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/monitormate.cc\/wp-content\/uploads\/2019\/11\/manual.png 256w, https:\/\/monitormate.cc\/wp-content\/uploads\/2019\/11\/manual-150x150.png 150w, https:\/\/monitormate.cc\/wp-content\/uploads\/2019\/11\/manual-250x250.png 250w, https:\/\/monitormate.cc\/wp-content\/uploads\/2019\/11\/manual-100x100.png 100w\" sizes=\"(max-width: 256px) 100vw, 256px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3>Quick Guide<\/h3>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1960879344\" class=\"col medium-12 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<p><a href=\"https:\/\/drive.google.com\/file\/d\/1WgmW1_BTZuf2qnuqc3z3-V8UEhmOG9yN\/view?usp=sharing\" target=\"_blank\" rel=\"noopener noreferrer\">ProBASE X<\/a><\/p>\n<p><a href=\"https:\/\/drive.google.com\/open?id=1Z_ctXtxR0wWTmE7vXMYKQhLSbZ9oTAYx\" target=\"_blank\" rel=\"noopener noreferrer\">ProBASE HD<\/a><\/p>\n<p><a href=\"https:\/\/drive.google.com\/open?id=1vTofgFNBiJYJ2V-8gV3zg3jgjTFzCfov\" target=\"_blank\" rel=\"noopener noreferrer\">M2 Cube<\/a><\/p><p><a href=\"https:\/\/drive.google.com\/open?id=1IrHw8eCWReiL85FmsaVlQ1vVOjbYJVk7\" target=\"_blank\" rel=\"noopener noreferrer\">M2 Square<\/a><\/p>\n<p><a href=\"https:\/\/drive.google.com\/open?id=1C_RR_tu48mD-5hYJEdmAYDxSoCqsqXy1\" target=\"_blank\" rel=\"noopener noreferrer\">ProSHELF<\/a><\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"margin-top:3em;margin-bottom:3em;max-width:100%;background-color:rgb(9, 14, 29);\"><\/div>\n\n<div class=\"row row-collapse\"  id=\"row-356903625\">\n\n\n\t<div id=\"col-833956066\" class=\"col medium-12 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  style=\"margin:0px 0px 30px 0px;\">\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img width=\"256\" height=\"256\" src=\"https:\/\/monitormate.cc\/wp-content\/uploads\/2019\/11\/support.png\" class=\"attachment-medium size-medium\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/monitormate.cc\/wp-content\/uploads\/2019\/11\/support.png 256w, https:\/\/monitormate.cc\/wp-content\/uploads\/2019\/11\/support-150x150.png 150w, https:\/\/monitormate.cc\/wp-content\/uploads\/2019\/11\/support-250x250.png 250w, https:\/\/monitormate.cc\/wp-content\/uploads\/2019\/11\/support-100x100.png 100w\" sizes=\"(max-width: 256px) 100vw, 256px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3>Create a Support Ticket<\/h3>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1271851192\" class=\"col medium-12 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n<div id=\"accordion-4222627970\" class=\"accordion-item\"><a id=\"accordion-4222627970-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-4222627970-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Through Desktop \/ Laptop<\/span><\/a><div id=\"accordion-4222627970-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4222627970-label\">\n\n<p>Click &#8220;Help&#8221; button in the lower right (corner).<\/p>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_308165922\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img width=\"1020\" height=\"680\" src=\"https:\/\/monitormate.cc\/wp-content\/uploads\/2019\/11\/support-ticket-1024x683.jpg\" class=\"attachment-large size-large\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/monitormate.cc\/wp-content\/uploads\/2019\/11\/support-ticket-1024x683.jpg 1024w, https:\/\/monitormate.cc\/wp-content\/uploads\/2019\/11\/support-ticket-300x200.jpg 300w, https:\/\/monitormate.cc\/wp-content\/uploads\/2019\/11\/support-ticket-768x512.jpg 768w, https:\/\/monitormate.cc\/wp-content\/uploads\/2019\/11\/support-ticket-250x167.jpg 250w, https:\/\/monitormate.cc\/wp-content\/uploads\/2019\/11\/support-ticket-600x400.jpg 600w, https:\/\/monitormate.cc\/wp-content\/uploads\/2019\/11\/support-ticket.jpg 1200w\" sizes=\"(max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_308165922 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div id=\"gap-600325322\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-600325322 {\n  padding-top: 40px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<p>Use the contact form to submit your support requests.<\/p>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1242683787\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img width=\"1020\" height=\"680\" src=\"https:\/\/monitormate.cc\/wp-content\/uploads\/2019\/11\/support-ticket-1-1024x683.jpg\" class=\"attachment-large size-large\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/monitormate.cc\/wp-content\/uploads\/2019\/11\/support-ticket-1-1024x683.jpg 1024w, https:\/\/monitormate.cc\/wp-content\/uploads\/2019\/11\/support-ticket-1-300x200.jpg 300w, https:\/\/monitormate.cc\/wp-content\/uploads\/2019\/11\/support-ticket-1-768x512.jpg 768w, https:\/\/monitormate.cc\/wp-content\/uploads\/2019\/11\/support-ticket-1-250x167.jpg 250w, https:\/\/monitormate.cc\/wp-content\/uploads\/2019\/11\/support-ticket-1-600x400.jpg 600w, https:\/\/monitormate.cc\/wp-content\/uploads\/2019\/11\/support-ticket-1.jpg 1200w\" sizes=\"(max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1242683787 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n<\/div><\/div>\n<div id=\"accordion-3924035760\" class=\"accordion-item\"><a id=\"accordion-3924035760-label\" href=\"#\" class=\"accordion-title plain\" aria-expanded=\"false\" aria-controls=\"accordion-3924035760-content\"><button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button><span>Through Mobile<\/span><\/a><div id=\"accordion-3924035760-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3924035760-label\">\n\n<p>Click &#8220;Help&#8221; button in the lower right (corner).<\/p>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1078095554\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img width=\"1020\" height=\"680\" src=\"https:\/\/monitormate.cc\/wp-content\/uploads\/2019\/11\/support-ticket-2-1024x683.jpg\" class=\"attachment-large size-large\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/monitormate.cc\/wp-content\/uploads\/2019\/11\/support-ticket-2-1024x683.jpg 1024w, https:\/\/monitormate.cc\/wp-content\/uploads\/2019\/11\/support-ticket-2-300x200.jpg 300w, https:\/\/monitormate.cc\/wp-content\/uploads\/2019\/11\/support-ticket-2-768x512.jpg 768w, https:\/\/monitormate.cc\/wp-content\/uploads\/2019\/11\/support-ticket-2-250x167.jpg 250w, https:\/\/monitormate.cc\/wp-content\/uploads\/2019\/11\/support-ticket-2-600x400.jpg 600w, https:\/\/monitormate.cc\/wp-content\/uploads\/2019\/11\/support-ticket-2.jpg 1200w\" sizes=\"(max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1078095554 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div id=\"gap-1692360178\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1692360178 {\n  padding-top: 40px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<p>Use the contact form to submit your support requests.<\/p>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_562651746\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img width=\"605\" height=\"1024\" src=\"https:\/\/monitormate.cc\/wp-content\/uploads\/2019\/11\/support-ticket-3-605x1024.jpg\" class=\"attachment-large size-large\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/monitormate.cc\/wp-content\/uploads\/2019\/11\/support-ticket-3-605x1024.jpg 605w, https:\/\/monitormate.cc\/wp-content\/uploads\/2019\/11\/support-ticket-3-177x300.jpg 177w, https:\/\/monitormate.cc\/wp-content\/uploads\/2019\/11\/support-ticket-3-768x1299.jpg 768w, https:\/\/monitormate.cc\/wp-content\/uploads\/2019\/11\/support-ticket-3-148x250.jpg 148w, https:\/\/monitormate.cc\/wp-content\/uploads\/2019\/11\/support-ticket-3-908x1536.jpg 908w, https:\/\/monitormate.cc\/wp-content\/uploads\/2019\/11\/support-ticket-3-600x1015.jpg 600w, https:\/\/monitormate.cc\/wp-content\/uploads\/2019\/11\/support-ticket-3.jpg 1200w\" sizes=\"(max-width: 605px) 100vw, 605px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_562651746 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n<\/div><\/div>\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"margin-top:3em;margin-bottom:3em;max-width:100%;background-color:rgb(9, 14, 29);\"><\/div>\n\n<div class=\"row row-collapse\"  id=\"row-1489309818\">\n\n\n\t<div id=\"col-2003324376\" class=\"col medium-12 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  style=\"margin:0px 0px 30px 0px;\">\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img width=\"256\" height=\"256\" src=\"https:\/\/monitormate.cc\/wp-content\/uploads\/2019\/11\/email.png\" class=\"attachment-medium size-medium\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/monitormate.cc\/wp-content\/uploads\/2019\/11\/email.png 256w, https:\/\/monitormate.cc\/wp-content\/uploads\/2019\/11\/email-150x150.png 150w, https:\/\/monitormate.cc\/wp-content\/uploads\/2019\/11\/email-250x250.png 250w, https:\/\/monitormate.cc\/wp-content\/uploads\/2019\/11\/email-100x100.png 100w\" sizes=\"(max-width: 256px) 100vw, 256px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3>Email us<\/h3>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-278963242\" class=\"col medium-12 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<p>General Enquiries: <a href=\"mailto:info@monitormate.cc\">info@monitormate.cc<\/a><\/p>\n<p>After service: <a href=\"mailto:support@monitormate.cc\">support@monitormate.cc<\/a><\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_563972527 {\n  padding-top: 60px;\n  padding-bottom: 60px;\n}\n#section_563972527 .ux-shape-divider--top svg {\n  height: 150px;\n  --divider-top-width: 100%;\n}\n#section_563972527 .ux-shape-divider--bottom svg {\n  height: 150px;\n  --divider-width: 100%;\n}\n<\/style>\n\t<\/section>\n\t\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Support - MONITORMATE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/monitormate.cc\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support - MONITORMATE\" \/>\n<meta property=\"og:url\" content=\"https:\/\/monitormate.cc\/support\/\" \/>\n<meta property=\"og:site_name\" content=\"MONITORMATE\" \/>\n<meta property=\"article:modified_time\" content=\"2019-11-18T10:18:30+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/monitormate.cc\/#website\",\"url\":\"https:\/\/monitormate.cc\/\",\"name\":\"MONITORMATE\",\"description\":\"Brings simplicity back to your 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